인사관리 스타벅스 코리아의 HRM 분석(영문)

인사관리 스타벅스 코리아의 HRM 분석(영문) [인사관리] 스타벅스 코리아의 HRM 분석(영문).doc 목차 Introduction Organization Benefit Recruitment Training Performance Appraisal Challenge Conclusion Reference 본문 Who are the right people for the Starbucks? Coffee man -People who have a lot of knowledge about coffee and passion. Not only they love coffee but also they should pursue the best. Culture man -People need to know that Starbucks is a place that creates new culture. Customer man -Customers are our future, so we should understand and respect them. Also, customers must receive a feeling of satisfaction from their drinks to service. Organization 1.Professional Services Careers Administrative and Support Service Business Development Call Center Communications Design Engineering Facilities Development and Management Finance & Accounting -The Finance team is a key strategic partner in guiding Starbucks to continued growth and profitability. HR(Partner Resources) Information Technology -The IT professionals here are doing some pretty amazing, innovative, industry-leading work. Legal Marketing / Social Responsibility Operations Procurement Quality Sales Supply Chain Operations -How do we get coffee, cups, chairs and more to over 16,000 stores? With a world-class organization. Research and Development (Drinks/MD/Food) 2.Retail Careers Retail Positions B3/Barista Job description Baristas are the face of Starbucks. They create uplifting experience for the people who visit our stores and make perfect beverages – one drink and one person at a time. Qualification & Capability To provide excellent customer service and fit customer satisfaction, they need diligence and accountability. They have to work with lots of partners, so they need cooperative mind and consideration for others. Daily task Starbucks store sets up different work hour on every day, so there is a advantage that employees can experience different job task. Basically, Baristas and B3 work 5hours per day, but according to the store situation, they 본문내용 t growing companies in the world. Set up in 1971, in Seattle, the company grew slowly initially, but expanded rapidly in the late 1980s and the 1990s. By the early 2000s, there were nearly 9,000 Starbucks outlets across the world and the companys eventual retail target was to open 30,000 outlets. It was widely believed that the companys success and rapid growth could be attributed largely to its 참고문헌 Reference http://www.icmrindia.org/casestudies/catalogue/Human%20Resource%20and%20Organization%20Behavior/HROB068.htm http://www.mhhe.com/business/management/thompson/11e/case/starbucks-2.html http://job.shinsegae.com/job_intro/starbucks/starbucks01.jsp Google images (www.google.ca) http://blog.naver.com/khan1968?Redirect=Log&logNo=150008859628 http://www.telegraph.co.uk/finance/jobs/inside-hr/8293569/Inside-HR-Interview-with-Sandra-Porter-HR-director-at-Starbucks.html